Skein & Co. Terms of Service

Effective Date: 06/21/25

Welcome to Skein & Co. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.

Overview

Skein & Co. is an online marketplace that connects customers with independent fiber artists and dyers who sell their products through individual storefronts. Skein & Co. facilitates the transaction but is not the seller of record.

Account Registration

To shop or sell on Skein & Co., you must create an account. You agree to provide accurate, complete information and to keep your account secure.

Using the Marketplace

Customers may browse and purchase products directly from individual sellers. Each seller is responsible for setting their own pricing, shipping, and policies. By placing an order, you agree to the terms set by that seller.

Payments and Fees

Payments are processed securely via third-party providers. Skein & Co. holds payments until orders are confirmed as delivered. Sellers may be subject to platform fees, which are disclosed during account setup.

Shipping and Delivery

Shipping times and methods are determined by each seller. Questions or concerns about your order should first be directed to the seller. Skein & Co. may step in to mediate if necessary.

Returns and Refunds

Return and refund policies are set individually by each seller. Please review their policies before purchasing. Skein & Co. may assist with disputes, but resolution is not guaranteed.

Prohibited Conduct

  • Violate any laws or regulations
  • Post false or misleading content
  • Infringe on intellectual property
  • Use the site for fraudulent activity
  • Interfere with other users or the platform’s integrity

Seller Responsibilities

  • Accurately describe products
  • Fulfill orders in a timely manner
  • Maintain professionalism with customers
  • Comply with all relevant laws and tax obligations

Marketplace Rights

  • Suspend or terminate accounts that violate these terms
  • Modify or discontinue services at any time
  • Refuse service to anyone for any reason

Intellectual Property

All content on the site, including branding and design, is the property of Skein & Co. or its users and may not be used without permission.

Disclaimers

Skein & Co. provides the platform “as is” and makes no guarantees about listings, seller performance, or product quality. Use of the platform is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Skein & Co. is not liable for any damages resulting from your use of the site or interactions with sellers or buyers.

Changes to These Terms

We may update these Terms of Service at any time. Continued use of the site after changes means you accept the new terms. The latest version will always be available on this page.

Contact

For questions or concerns, contact us at:
support@skeinandco.com
www.skeinandco.com